Conversocial is a Cloud-based solution for managing social media customer support

 

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Conversocial is a Cloud-based solution for managing social media customer support across multiple networks through multiple teams as part of a larger customer service channel.

Recommended for mid-size enterprises needing a solid social media customer service tool.

Their software that enables customer service in Facebook and Twitter. With complete visibility and prioritization, no issues need be missed.

Teams work together on social communication through their collaborative platform, with all essential tools in one place.

Complete security, audit, and control bring accountability to social channels.

 

Conversocial at a glance

 

Who is Product for?

Medium to large, B2C companies with a direct customer relationship, in industries such as retail, travel, finance and telco have the biggest need to manage large scale customer interactions.

 

Key Features

  • Auto conversation distribution (ACD)
  • Intelligent prioritization
  • Conversation threading
  • Real time tracking & reporting
  • Agent collaboration
  • Single view of customer

 

Starting at

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