What better source to actually get some real data as to what’s important when handling your customer support needs than a customer support software team like Groove HQ.
They’ve put together this detailed infographic to help you and your team focus on the things that really matter, not just on the things ‘we think’ matter. Check it out and see which new things you can add to get better results for your CS team and customers.
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Source: 22 Customer Support Statistics That You Need To Know (Infographic)
And if you don’t have a great tool to help you manage the conversations happening with your customers, Groove is a great one to check out.
Side note: We use Groove for our Amazon business and it’s awesome!!