Samanage providers a cloud-based IT service desk and asset management software

 

Price: Starts $24/mo | Visit Site

 

Samanage capabilities include IT service desk, problem and change management, hardware and software tracking, a contract repository, inventory risk detection, and more.

Delivered as a SaaS service with no software or servers required.

Samanage is easily deployed across multiple locations within minutes and provides visibility into complex IT infrastructures.

Samanage is committed to assisting IT departments in delivering fast, quality service while reducing their workloads.

 

Samanage at a glance

 

Who is Product for?

Companies that use Samanage typically have anywhere between 100-3,000 employees.

Smaller or less mature IT organizations generally find the service desk features more vital for their needs, while more sophisticated IT organizations, that are more likely to follow ITIL practices with larger inventories use the asset change and configuration management and audits for greater control over their IT infrastructure.

 

Key Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Problem Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

 

Benefits

  • IT Service DeskIT Service DeskManage tickets and service requests, offer a self-service portal with email integration.
  • Clearly and easily tract all your contracts and software licenses.
  • Retain and share knowledge gained from one incident to the next
  • Analyze your assets and optimize your service
  • Keep your Windows open to manage users across your organization
  • IT’s a small world after all
  • Manage and control every asset across your organization
  • Empower people with the ability to resolve their issues independently
  • Continuously scan your hardware and software to detect existing risks
  • Log in to your account remotely from your smartphone or tablet
  • Create the forms, fields, reports, and more, that work for you
  • Easily measure your service performance in real-time for real-world improvement.
  • Plan, implement and enforce policies and procedures across your organization.
  • Streamline available service request & fulfillment process
  • Create SLA targets and let Samanage help you monitor their progress
  • Integrate with Google Apps, Zendesk and more

 

Starting at:

$24.00/month
Each customer receives a customized price quote based on the number of Service Desk seats as well as the number of Assets to be managed through the unified ITSM application user interface.

 

Pricing model

Subscription

 

Free trial

Available (No Credit Card required)