Zendesk provides a customer service platform

 

Price: Starts at $5/mo/agent | Visit Site

 

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

Zendesk is the proven cloud-based customer service software solution that is the fastest way to enable great customer service in companies of all sizes and industries.

Zendesk is so easy to use, it is loved by support teams and their customers worldwide.

You can access Zendesk anywhere, from any device. 

 

Zendesk at a glance

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Who is Product for?

Zendesk is suitable for any company that wants to improve its customer services no matter the size or industry sector.

However, the software is extensively used in IT, Education, Retail/e-Commerce and Professional Services.

It can basically be employed by any company that uses net technology to interact with their customers.

 

Key Features

  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

 

Benefits

  • The fastest way to great customer support. Rapid setup and deployment.
  • Increase and improve the quality of customers interactions.
  • Support your customers across any communication channel including web, email, chat, and social media.
  • Improve support team productivity and morale. Our customers love us!
  • Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
  • Quick and easy adoption – no training required. Easy to onboard new agents.
  • Seamlessly integrate with existing business systems and software using our open API.
  • Over 100 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
  • Low TCO and month-to-month payment options.
  • Secure, reliable, and scalable solution that will meet the demands of your growing business.
  • World class customer service from our team of highly-skilled customer advocates.

 

Starting at:

Essential: $5 per agent per month
Team: $19 per agent per month
Professional: $49 per agent per month
Enterprise: $99 per agent per month.

 

Pricing model

Open-source
Subscription

 

Free trial

Available